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100% Remote
FMCG Implementation Consultant
Tech stack
SaaS ImplementationCustomer SuccessFMCGProject MgmtOnboardingData MigrationSQLEnglish
About the role
Take customers from a signed contract to a successful go-live and steady usage. You work with FMCG manufacturers and distributors - configure the platform to their routes, channels and commercial structure, migrate data, train field teams and drive real adoption. The role blends project management, FMCG domain expertise and customer success.
What you will do
- Lead end-to-end implementations from post-sale handoff through go-live to early stabilization
- Run discovery/requirements sessions and gap analysis against the customer process (route-to-market, pricing, channels)
- Configure the platform without code - users, roles, routes, catalogs, MSL/planograms, business rules
- Plan and validate data migration - mapping, loading and reconciliation from legacy systems/ERP
- Run training and workshops for reps, managers and distributors, including in the field
- Plan go-live, coordinate pilot rollout and phased expansion by region/team
- Track adoption metrics after go-live and actively grow usage and value
- Act as the bridge between the customer and the product/engineering team; document best practices
What we expect
- 3+ years implementing SaaS/enterprise software, in customer success or consulting
- Running customer projects end-to-end - timelines, stakeholders, project management
- Strong communication and presentation skills for technical and non-technical audiences
- Analytical thinking - you understand and model business processes, do gap analysis
- Experience configuring software via settings (roles, workflows, business rules)
- Comfortable with data - migration, mapping, validation, basic SQL/spreadsheet skills
- Fluent Bulgarian and good English; willing to travel to customers when needed
Nice to have
FMCG/CPG domain - secondary sales, distributor management, trade promotions, merchandisingImplementing SFA/DMS/CRM/ERP systemsProject management certs (PMP, Agile/Scrum) or change managementIntegrations (API, SFTP feeds) and working with technical teamsRollout with geographically distributed field teams across countriesBasic understanding of the AI features (computer vision, forecasting)
Your first 90 days
1
First 30 days
Learn the product and methodology; assist on the first implementation.
2
By 60 days
Independently run a pilot rollout at a customer - configuration and training.
3
By 90 days
Own a full implementation from kickoff to go-live with measurable adoption.
What we offer
- 100% remote - work from anywhere
- Flexible working hours
- Budget for learning and conferences
- A modern stack, no legacy ballast
- Paid leave above the minimum
- Direct access to the founder and real impact
Why join
An AI-native product with real computer vision, forecasting and LLMs - not "AI" on paper.
100% remote with real ownership - your decisions shape the product.
A small team means you see the impact of your work directly at customers.
An EU-built product for the global FMCG market, with real domain experience behind it.
About Optimasoft
Optimasoft builds the AI-native platform for European FMCG - data, routes, shelf and AI in one. A small, founder-led team, 100% remote, with real domain experience behind the product.
100% Remote
Regular / Senior
Implementation
June 2026
Do not see the exact role, but you are the right person?
Write to us with a few lines about you. We always talk to strong people who understand FMCG or build great software.